FAQs.

about the event

what is the randstad ride? 

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The Randstad Ride is an international event to raise funds for cancer research.  It started as a single long-distance cycling event in 2013 and has grown into an opportunity to get moving (in whatever way participants wish!) to support this important cause.  Over the years, we have raised more than one million dollars for cancer research. In 2020, with the pandemic in full-force, we went virtual, bringing this event to thousands of donors and participants around the globe. Now, we have in-person and virtual options to bring together participants in whatever way they want to join us! 

when is the randstad ride?

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You can log your kilometers starting Monday, July 10.  Kilometer tracking ends on Sunday, July 23rd.  So make sure to share your goals and fundraising targets with your network early and often. 

The Randstad Ride in-person cycling event - the Quebec Tour - starts on Thursday, July 13 and concludes on Sunday, July 16.  See our in-person event page for more info! 

where does the randstad ride take place? 

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There are so many ways for you to get involved! 

To celebrate our 10 year anniversary, the Ride is taking place in-person in Quebec, virtually across the globe, and in Randstad office branches in locations across North America. 


how much does it cost to enter the randstad ride virtual event? 

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There is no cost to participate in the Ride!  We invite you to set your own distance and fundraising challenges, share with your networks and get active to raise funds for this important cause! 

do I have to bicycle? 

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Participating in the virtual event? This event can be completely customizable to the type of activity YOU want to do.  As long as you are moving, it counts so walk, run, ride, or roll - it's up to you!  An activity conversion chart is available for physical challenges that may not track kilometres so easily. 

Participating in the in-person event?  Then you will need a road bike to ensure your comfort and safety throughout the event. 

is there a minimum age to sign-up? 

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There is no minimum age for the virtual event - all are welcome! However, if you would like to participate in the Quebec Tour cycling event, you will need to be at least 18 years of age. 

how to participate

how do I register for the virtual event? 

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To register, please: 

  • select your country and language of preference 
  • follow the prompts and add the required set-up information
  • choose your fundraising and distance goals
  • set-up your fundraising page and share with your friends, family and colleagues inviting them to donate or join your team! 
  • share your story using #RandstadRide to let others know you are support cancer research

how to I register for the in-person Quebec Tour event? 

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To register for the in-person event, go to https://www.randstad.ca/about/social-responsibility/randstad-ride/ and sign up!  

how do I join a team? 

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You are invited to create or join a team when you set up your fundraising page. Missed that section when completing your registration?  Not to worry!  You can still create or join a team from your dashboard. 

how do I log my kilometres? 

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Your profile page includes your personal distance tally so you can track your distance towards whatever target you set for yourself. This is also a great way to keep friends and supporters updated on your progress!

If you track your progress with Fitbit, MapMyFitness or Strava, your distances will automatically be added to your tally!  It’s a great way to make every step count towards our total KM goal! 

To set up automatic tracking, follow these steps: 

  1. Download the Fitbit, Strava or MapMyFitness app and set up your account
  2. Log in to your Randstad Ride account.
  3. Under the heading ‘Connect your preferred Fitness app’, click your chosen app.
  4. Follow the prompts to connect your account

When you next work out, select ‘start your workout’ in the app on your phone. Once you end your workout, save your workout and your distance will be published to the tally on your page the following day.

If you have synced your app already but it is not working, please log in and reconnect it.

When using Fitbit, you must ‘start’ an activity and save it. Your daily steps will not automatically add to your page. If you are having issues, try syncing through BOTH your Fitbit and the Fitbit app on your smartphone.

When using MapMyFitness, you must ‘start’ your workout, ‘stop’ your workout and then ‘SAVE’ your workout.

Your tally will be updated each day with the previous day’s distances.

Remember, you can manually add your kilometres to the tally in your My Fitness Activity tab of your profile after registering. This is a great option if you’re using a pedometer or a different method of tracking your distances.

To manually add your miles, follow these steps: 

  1. Log in to your account and select ‘My Fitness Activity’
  2. Under ‘Add activity’, enter the date and distance
  3. The number of KMs will now appear on your fundraising page!

fundraising

do I have to fundraise? 

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The goal of this event is to raise funds for cancer research and care in support of the Canadian Cancer Society.  For that reason, we ask that you raise funds for the cause, or if you'd prefer, make a donation yourself! 

where do the funds raised go? 

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All donations made go directly to our charitable partners, supporting cancer research efforts in Canada, the United States and Germany. 

how do I set up my fundraising page? 

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You fundraising page is set up for you as part of your registration process, to make it easy for you to use.  If you want to personalize or update the information, you can access your fundraising page via your dashboard at any time. 

how do I update my goal? 

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Login to your account and head to your dashboard. Click on ‘Edit my page’ and update your fundraising goal. You can use the same process to update your distance goal as well. 

can I make a one-time donation? 

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Absolutely!  Cancer doesn't take a break, and we need all the help we can get to save lives and eliminate this disease. If the Randstad Ride isn't your thing, you can make a donation to a fundraiser or team, or via the 'donate to the cause' link. 

how will I receive a tax receipt?

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When you make a donation to the Randstad Ride via therandstadride.com website, you will be asked for your email address along with your complete mailing address.  Once your donation has been successfully processed your payment confirmation and tax receipt will be emailed to you, sometimes these emails can get misplaced in your junk folder, so be sure to check there.  

What if I cannot find my tax receipt?

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As a donor, you can access your past tax receipts within the donor login, from the main login tab.  Just enter the email address you used when you made the donation, and your tax receipts will be there to download.  If you are a participant, your tax receipts can be found by clicking 'my account' and selecting 'your history'.  

For Canadian participants, should you have issues with your 2023 tax receipts, please reach out directly to kyle.ireland@cancer.ca  at the Canadian Cancer Society. 

troubleshooting & support

how do I recover my password? 

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If you can't remember your password, just select 'login' and click the 'forgot your password' link.  It will ask you to enter your email address (the one you used to register with) and then an email will be sent to you with the the reset link. 

how do I reset my password? 

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Just login to your account and select your name to access your dashboard.  Click on'my account' and select 'reset password'. 

can I register for more than one team?

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Unfortunately, you can only be part of one team for the ride. 

how do I contact someone for help? 

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Haven't found the answer you're looking for?  Reach out to csr@randstad.ca.  We strive to respond to all question within three working days. 

the in-person ride

how do I register for the in-person ride? 

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To register for the in-person Randstad Ride, please visit the randstad.ca website here.

Is there a minimum fundraising target for participants of the in-person Ride? 

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The purpose of this event is to raise as much money as possible to support cancer research and care.  That is why we are setting a minimum fundraising target of $1,500 per rider for the 2023 Quebec Tour.
how do I create a fundraising page?
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Once you have registered for the in-person ride, you can create your fundraising page via the virtual event registration process (see previous section on 'setting up my fundraising page'. 

what is included in my registration fee for the in-person event? 

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We want your money to go towards the important cause of cancer research and care, and that is why this event is largely subsidized by Randstad and other generous sponsors.

Because of that, we are proud to be able to offer you the opportunity to join us for a low registration fee that includes: 

  • x1 riding kits (jersey and bib)
  • accommodations
  • breakfasts and lunches (Thursday - Sunday)
  • snacks and en-route support (Thursday - Sunday)

what expenses do I need to cover independently? 

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Costs that are NOT included in your registration fees are: 

  • travel costs
  • bikes and bike shipping costs
  • suppers (Thursday - Saturday)

do I need to train in advance of the Quebec Tour? 

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Although the basic route on the Quebec Tour is mostly flat and accessible for less experienced riders, you will still be riding long distances across multiple days.  Training regularly in advance of the Ride is highly recommended. 

how much do I need to know about bikes?
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While there is support along the Ride, it is important for you to understand your bike, how it works, and how to complete basic fixes.  You are expected to have spare tires with you, and to know how to change them. 

what happens if I need to cancel my registration? 

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If you cancel before June 1, 2023, your registration will be fully refunded.  After that time, $150 may be held to pay non-refundable expenses.
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